An unexpected global pandemic stressed the importance of relooking at patient care through a different perspective and teleconferencing started gaining traction as a widely accepted phenomenon in 2020. The next big thing in the sphere of Digital Healthcare is Telecare and Video-consult services. Now, more than ever before, there is a rapid increase in the demand for voice-based applications in the field of e-Health, and here’s why:
Swift and Efficient
Reduction in travel-time, shorter waiting periods, convenience and faster interaction through online processes, especially for general consult and acute illnesses, makes Tele-health a preferred choice for the busy working class.
Comfort with Safety
Aged and people with disabilities can receive medical assistance at the safety of their homes. Furthermore, easy access to e-records makes it highly convenient for doctors to carry out quick diagnosis.
Patient engagement
Online consultation assists patients through every step of the treatment process. From prescribing medicines and providing reminders, to suggesting personalized healthcare plans, makes the experience more engaging for patients.
But how do IT developers adhere to the safety and confidentiality regulations, and still make the most efficient diagnostic processes online?
Here are 3 basic pointers that developers can tick off their list to create dependable medical Tele-services software for independent hospitals or as a digital business model:
Focus on UX:
Though it may seem obvious, UX becomes a major factor in Video-consult and Telecare. The customer segment using the services comprises a large segment of elderly and physically challenged. Also, doctors need to minimize the time spent in processing steps and get more time consulting the patient. Both these points need to be considered as the highest priority in UX Designing of the process. Designers need to keep in mind various compliances (like ADA Compliance), policies (like Sec. 508 standards) and accessibility features while developing medical websites and tech-solutions.
Security measures:
Patient medical reports and doctor prescriptions rank amongst one of the highest confidential data and need to be treated as such. A secure, tamper-proof solution needs to be in place to protect patient privacy and to ensure that all the data of the hospital, including confidential patient records and files are safe. Developers need to ensure that they follow the rules of HIPAA Compliance and ethical practice codes in making Telecare systems.
Optimization:
Medical tele-conferencing cannot be sufficed with mediocrity. Patients can be accessing it from remote areas, with little connectivity, so developers need to make quick-loading platforms that upload even on a lower bandwidth (at least 3G or 4G). Doctors study reports and scans on the computer screen, so the clarity of these scans and x-ray reports must be clearly visible and load quickly. In case of video-calls, the process must have minimum lag or hang problems.
Telemedicine is on a rapid rise and will need the involvement of a strong IT support team with medical personnel, as well as the acceptance of doctors and patients. As said before, the spread of Covid-19 and the changing mindset of customers to accept online services is making this industry one of the most exciting ones to look forward to.
Saransh has worked closely with the healthcare sector in providing Telemedical solutions for hospitals. Our approach and the wide range of IT services, along with years of experience has helped our clients from the medical fraternity, to adapt to Tele-services in their offerings.
Interested in knowing more about how we can help your organization? Write to us at info@saranshinc.com.